Privacy policy

At Salt&Sol, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us.

1. Information We Collect
We may collect personal information including, but not limited to:
•    Your name
•    Email address
•    Phone number
•    Billing and shipping addresses
•    Payment details (processed securely via third-party gateways)
•    Order and transaction history
•    IP address and browser/device data (for analytics and security)

2. How We Collect Information
We collect information when you:
•    Place an order on our website
•    Sign up to our newsletter
•    Contact us via email or contact forms
•    Browse our website (via cookies and analytics tools)
We only collect personal information by lawful and fair means, and where practicable, directly from you.

3. How We Use Your Information
We use your personal information for the following purposes:
•    To process and fulfil your orders
•    To communicate with you about your purchase or enquiry
•    To send marketing emails (if you opt in)
•    To improve our website, products, and services
•    To comply with legal obligations
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of our emails.

4. Disclosure of Your Information
We do not sell or rent your information to third parties.
We may disclose your personal information to:
•    Third-party service providers such as payment processors, couriers, or email marketing tools
•    Australian government authorities if required by law
•    Our business partners where necessary to fulfil your order (e.g. drop-shipping print partners)
All third parties are required to protect your information in accordance with privacy laws.

5. Data Storage and Security
Salt&Sol takes all reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure.
We use Shopify as our e-commerce platform, which includes secure data hosting, SSL encryption, and PCI-compliant payment processing.

6. Accessing and Correcting Your Information
You have the right to request access to, or correction of, your personal information held by us. Please contact us via email if you wish to update your details.

7. Cookies and Website Analytics
Our website uses cookies to enhance your browsing experience and to collect anonymous usage data through tools such as Google Analytics.
You can adjust your browser settings to refuse cookies, but this may impact your ability to use some features of the site.

8. International Data Transfers
As part of our operations, some data may be processed by trusted third parties located overseas (e.g. Shopify servers or marketing platforms). We ensure these providers comply with strict privacy and security obligations.

9. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Changes will be published on our website and become effective from the date they are posted.

10. Contact Us
If you have any questions, concerns, or complaints regarding your privacy, or if you wish to access or correct your information, please contact us:
Email: hello@saltandsol.com.au
Postal: Salt&Sol, [Insert Address], Queensland, Australia
We take privacy complaints seriously and will respond promptly to resolve any concerns.